How do I stop paying people to move information between systems by hand?
Stop moving data by hand
Manual work usually hides in handoffs, not tasks. Most operational problems here are not "we need more software" — they're "nobody owns the moment data crosses from one system to another."
A process only one person actually understands
Data re-typed between two systems that should already agree
A "temporary" spreadsheet that became load-bearing three years ago
We map where the handoff actually happens — not where the org chart says it happens — before proposing a single line of automation. A workflow diagram that looks clean on a slide and a workflow that's actually followed are frequently two different processes.